Returns & Exchanges

Our hassle-free return policy to ensure your satisfaction

30-Day Window

Return or exchange within 30 days of delivery

Free Returns

Free return shipping on eligible items

Easy Exchanges

Swap for a different size or color at no extra cost

How to Return an Item

1

Request a Return

Log into your account, go to your order history, and select the item you wish to return.

2

Get Approved

Our team will review your request and send you a return shipping label via email within 24 hours.

3

Ship the Item

Pack the item securely in its original packaging and attach the provided shipping label.

4

Receive Your Refund

Once we receive and inspect the item, your refund will be processed within 5-7 business days.

Return Conditions

Eligible for Return

  • Unused items in original packaging
  • Items with tags still attached
  • Defective or damaged products
  • Wrong item received
  • Standard catalog products

Non-Returnable Items

  • Custom print-on-demand products (unless defective)
  • Personalized or monogrammed items
  • Gift cards
  • Items worn, washed, or altered
  • Items returned after 30 days

Refund Timeline

Once we receive your returned item, our team will inspect it within 1-2 business days. If approved, your refund will be processed within 5-7 business days and applied to your original payment method.

Please note that it may take an additional 3-5 business days for the refund to appear on your bank or credit card statement, depending on your financial institution.

Print-on-Demand Products

Custom print-on-demand products are made to order and cannot be returned unless there is a manufacturing defect or printing error. Please review your design carefully before placing your order. If you receive a defective item, contact us within 7 days for a free replacement.

Need to start a return or have questions?

Contact Support
Returns and refunds | OpenEcomAI